Ad Hoc Services Agreement

Reputable IT service providers also allow you to enter into a service contract based on your needs. You can opt for a service that covers only the essential services of your network, such as servers, switches, and wireless access points. You can also include remote support for users` computers in addition to core services. You may want the deal to be a fixed price that allows you to budget for your IT expenses and, in addition to employee personnel costs, consider it employee costs for the company (direct and indirect personnel costs + IT costs per capita). This way, you know that your systems are powered and what those systems will cost. 1.3 The Order applies to (i) the Customer`s indication to AdHoc or the signature of the acceptance of an offer from AdHoc for the Services; or (ii) an order from you or any other instruction reasonably understood by the parties to authorize the commencement of the Services, but excluding any terms offered by you and not expressly accepted by AdHoc. 11.3 No express or implied conditions or warranties are made as to the quality or fitness for purpose of the services provided or the translated material, except as expressly provided in the Contract. 6.1 The prices of the services result from our order/service confirmation contract. All prices are exclusive of taxes, charges and other charges, including, but not limited to, sales, use, excise duties, value added tax and similar taxes or duties levied by any government agency. 3.1 The terms and conditions contained herein in conjunction with the respective service/order agreement constitute the entire agreement and understanding between the parties with respect to the subject matter hereof. Services: the services that the Supplier provides to the Customer in accordance with the Offer.

1.2 Service Contract/Contract applies to a contract between you and AdHoc for the provision of services, including these Terms and Conditions. 4.3 For the contract to be binding, an order must be confirmed in writing by AdHoc and our General Terms and Conditions (“GTC”) apply exclusively to the execution of the order, unless otherwise agreed in a single service contract. 2.3 – The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statements, promises or representations made or given by or on behalf of the Supplier that are not set forth in the Contract. 7.1 – A Supplier shall keep strictly confidential any technical or commercial knowledge, specifications, inventions, processes or initiatives of a confidential nature communicated to the Supplier by the Customer, its employees, agents or subcontractors, as well as any other confidential information about the Customer`s business or its products or services that the Supplier may receive. Supplier shall limit the disclosure of such Confidential Information to that of its employees, agents or subcontractors that it requires in order to fulfil Supplier`s obligations under the Agreement and shall ensure that such employees, agents or subcontractors are subject to confidentiality obligations equivalent to those binding on Supplier. This Section 7 shall remain in force even after the termination of the contract, unless such information is made public or the provider is legally obliged to pass on this information to third parties. Service contracts do not need to be limited in time. A monthly service contract offers the main benefits necessary for the proper functioning of the network. Forward service contracts must offer added value compared to monthly agreements, e.B fixed prices for the duration.

If a fixed price is not possible, a forward deal should herald escalations at the beginning of the deal. Hardware and software deployment can also be included in the futures contract, bringing the support contract closer to the full outsourced IT model, which can free the company itself from legacy constraints and depreciation cycles. Ask your potential service provider for referrals from customers of similar size or type of customer they already work with. In principle, it may be advantageous to use the services of service providers who are mainly or even exclusively active under a service contract. These companies perform their own capacity calculations based on the number of users and networks they support. In terms of business profitability, few companies will employ more employees than they need to achieve their goals. Therefore, if these companies were to increase their capacity on the basis of the requirements of the service agreements, it goes without saying that when carrying out ad hoc activities, it would be inevitable that a capacity limitation would develop. In this case, the Service Provider will not be able to fulfill its obligations to the Company, either in terms of response time or in terms of sufficient capacity to invest in proactive services behind the scenes, as indicated above. 8.2 The delivery dates of the services are specified in our order confirmation and/or service contract. The delivery time has been determined by AdHoc at our best cost estimate with the bookings made at the time of submission of the offer / conclusion of the contract.

8.4 If a delay in delivery is due to an unforeseen situation of AdHoc, the delivery time will be postponed by the duration of the obstacle. However, both parties are entitled to terminate the contract without any liability if the obstacle has lasted more than 3 months. This Regulation shall apply irrespective of whether the cause of the defect occurs before or after the expiry of the agreed delivery period or not. In the above case, we will immediately inform the customer of the change in delivery time. 11.1 Language services are provided with reasonable skill and care in accordance with industry standards. 8.1 All deliveries of translations/services are made in accordance with the respective service contract. 6.3 Payments for the Services must be received on the date indicated on the invoice as the last due date. Ad hoc agreements also lead to situations where the company becomes dependent on a specific person in the field of IT service providers. Since there is no commitment when there is a problem, the structure of the company`s systems is not unknown to anyone who is not directly related to the company. There is no way for the service provider to implement standards within the company`s technology structure or document the environment as it is.

Every support engagement is with someone who doesn`t know the company, its platform architecture, or the nuances that may exist. This leads to a higher risk of unintentional disruption due to a lack of understanding of the company`s structures or for a longer period of time until the current problem is resolved. It is probably not reasonable for the company to expect the IT service provider to maintain a set of documents for the business and ensure that all of the IT service provider`s technical resources are familiar with the client company`s IT systems if there is no ongoing commitment other than an ad hoc incident. Thus, the motive of a cheap IT service is not realized, because someone needs time to get acquainted with the environment, as well as the increased risk of other problems that arise unintentionally due to the lack of exposure to the company`s systems. However, if IT provides more than the most rudimentary support for your business and its processes, a service contract can be a much more cost-effective option. It`s hard to imagine that a company operating today could operate without technology. When the company`s IT platforms don`t work as they should, productivity is affected, costs rise, and revenues decrease. Therefore, the prevention of operational disruptions would be a primary objective, and the management of such disruptions when they occur would be an important secondary objective. A good IT support agreement will fill in the gaps in ad hoc engagement and create added value. It should ensure that the company has access to competent technical resources that are familiar with commercial technology platforms, it should provide sufficient capacity of resources to fulfill the order and provide the company with a guaranteed response time. Another important outcome of a good service contract is the breadth and scope of proactive services such as monitoring services – backup logs, antivirus definitions, infected computers, disk space and overall server capacity, UPS farm monitoring, and critical services monitoring. Service contracts that don`t offer this at a minimum are probably best avoided.

Good IT service providers may even have standardized network system architectures that allow them to leverage their investments in their technical people, processes, and methodologies to provide a more mature (predictable and repeatable) level of service in a more cost-effective manner. .